Customer Services

At MediGroup, we always put the customer as the center of our activities and customer care is the key factor for the sustainable development of our business and partnership.

Customer Service Team

Working in healthcare section, we understand that trust and accountability are essential. With 25 years of experience in Diagnostics, MediGroup offers the highest quality application and technical services to ensure that all systems are well operated, so your valuable time is focused on your patient results.

Customer Satisfaction

Your satisfaction is a key to all of our activities. Our KPIs and measures are built to support uninterrupted operation of your analyzers and to provide accurate results.

High quality Services

Operating 24/7 on the 365 days of the year, we are strongly confident to provide you with quick and reliable technical support and interpretation of your results.


Alongside with onsite services, we also provide remote access to most of our analyzers. This is to ensure immediate assistance, and to link to our expert technical support anytime, anywhere.


In order to ensure you sleep well - we focus focused to continuous update on the knowledge of our technical team. You can be reassured that if you honor us, we will provide your team with the latest international guidelines and SOPs of our principals while installing our analyzers and training your team.

Preventive Maintenance

We provide frequent preventive maintenance (PM) schedules in compliance with the standards of our manufacturers. This is to secure uninterrupted routine operation of your laboratory, and to reduce troubleshooting.

Hardware/Software upgrade

Hardware and software upgrades are scheduled according to the requirement of our principals. This helps your lab to always receive the latest innovations on time.

Application team

Providing the best quality of Customer Services is our Priority mission. MediGroup is proud of having consecutive & full Application support which bring the trust to our valuable clients. Application team always tries our best to deliver high quality products, up-to-date trainings, optimal operations and effective solutions

Instructions For Use

Straightforward, structured, easy to use - and always on hand. All important information is just a few mouse-clicks away:
- Short User Guides
- Application Presentations
- Application notes
- Tutorial Videos


Ensure the high-quality assurance, up-to-date information:
- Vital Roles - IQC/EQA
- Qualiris Program – Worldwide EQA
- Recommendations

Training Courses - Q&A

We provide solutions to satisfy our valuable client’s questions:
- Our Training Course
- General Q&A
- Hotline

Online Support

Service time: 06:00 - 22:00 every day.

Service Manager: Mr. Hai

Our job is not a typical eight-to-five job. Whenever our phones ring, there is someone who needs our support.   As our core value states: “Customer First”, we provide support 7 days per week.